Refund policy

At The Moody Lane, every product is carefully made and quality-checked before dispatch. Since many of our products are made-to-order, we only accept returns and exchanges under specific conditions.

Eligible for Return or Exchange

We offer replacements or exchanges only if:

You received the wrong item
The product arrived damaged
There is a manufacturing or printing defect
You received the wrong size sent by us

To request a return or exchange, please email us within 48 hours of delivery with:

Your order number
Clear photos/videos of the issue
A brief description of the problem

Contact: support@themoodylane.com

Conditions for Approval

Returned items must:

Be unused and unwashed
Have original tags and packaging intact
Be in the same condition as received

Requests that do not meet these conditions may not be approved.

Non-Returnable Items

We do not accept returns or exchanges for:

Incorrect size selected by the customer
Change of mind
Color preference issues
Customized or personalized products
Sale or discounted items

Exchange Process

Once your request is approved:

Our team will arrange a pickup (if applicable)
The returned item will undergo inspection
Replacement orders are processed within 3–5 business days

Refund Policy

Refunds are issued only for eligible cases where a replacement is unavailable.

Approved refunds will be processed to the original payment method within 5–7 business days after inspection.

COD Charges Policy

For Cash on Delivery (COD) orders, an additional ₹50 COD handling fee is charged at the time of purchase.

Please note:

The ₹50 COD fee is non-refundable
In case of returns, exchanges, cancellations, or refused deliveries, only the eligible product amount will be refunded
COD handling charges will not be refunded under any circumstances